Frequently Asked Questions
Curiosity is a core value of our program: No question is too silly or small.
In our programs, we don’t give away the answers to kids’ questions. Because let’s face it, figuring things out for yourself is how some of the best learning happens!
But for you, we offer answers quickly and simply so you can get on with your day and feel confident you’re taken care of. Here are helpful resources to answer the most common questions we hear about enrollment, billing, and managing your account.
Programs and Offerings
We offer care for kids in K-6th grade on school property during out-of-school hours. That means we’re here before school, after school, on many no-school days, and during seasonal breaks. Contact the site director at your preferred location to get the most up-to-date scheduling information.
I need care, how do I find a Champions site near me?
Visit our location finder and input your zip code to see where we’re located nearby.
I found a site that works for me, now what?
If you’re ready to join us, start your online registration! Your site director is the best resource to share information about your location’s program. If you have questions, contact them directly using the phone number on our location finder.
I have questions about the program, who do I talk to?
If you’re looking for tuition, enrollment availability, and general program information such as pick-up and drop-off policies, snack choices, or other site details, please contact the site directly using the phone number on our location finder.
How to Enroll
Enrolling online is easy! Use Discover Champions to manage enrollment and your account in one secure place.
- Enroll your child
- Update schedules
- Make payments
- Access your account anytime
Visit the Discover Champions page for step-by-step guidance on registration, enrollment, and account setup.
Enroll FAQs
Is there a registration or enrollment fee?
A nonrefundable registration fee is due and charged at the time of enrollment and the beginning of every school year and summer thereafter.
When can my child start attending Champions?
Families can enroll and set their schedule by Wednesday the week prior. If there is availability, a family can enroll and attend immediately but a drop-in fee would apply.
Scheduling and Attendance
We use scheduling rules to help us plan ahead, so we always have the right staffing and space for every child in our care.
With Discover Champions you can:
- Change weekly schedules
- Create custom schedules for specific dates
- Request drop-in care when plans change
- Cancel care if you no longer need it
For step-by-step instructions, visit Discover Champions.
Scheduling FAQs
Can I change my child’s schedule week to week?
Yes, you can make changes up until Wednesday before the upcoming week. After that, changes depend on available space and will include a drop-in fee.
How can I make a change for just one week or a few days?
You can set up a custom schedule online for the dates you need. Just remember to re-enter your regular schedule afterward so your child keeps their spot. If you do not need care for a full week, please contact our Family Support team at ChampionsHelp@KC-Education.com or 800-246-2154.
What if I need last-minute care?
We get it! Life happens. You can request a drop-in day for emergency or unexpected care needs. Just know that requests may include a drop-in fee and depend on whether we have space available.
Will I be charged if I’m moved off the waitlist?
You won’t be charged while you’re on the waitlist. When your site director has a spot available and moves your child into the program for one day or more, that’s when charges begin. You’ll be able to review any fees before they apply.
What happens if my child is absent?
We know plans can change! If you know your child will be absent on a particular day, please let the site team know by 9 a.m. For multiple days out due to illness, vacation, or other family activities, let us know in advance whenever possible. To avoid being charged for missed days, be sure to cancel care in Discover Champions by the end of Wednesday the week before.
Billing and Payments
Billing rules help us keep care consistent and secure the right staff, supplies, and support.
With Discover Champions, you can:
- View weekly invoices
- Manage AutoPay
- Make one-time payments
- Access payment history and statements
For billing guides and timelines, visit Discover Champions.
Billing FAQs
When am I billed each week?
- Thursday: Your invoice for the upcoming week is posted.
- Monday: AutoPay charges your payment method.
- Wednesday. If your payment does not go through, a $5 late fee is added per child, per invoice. Additional charges, such as drop-in days or other fees, will be charged through AutoPay when they occur.
How does billing work?
We bill based on the days you schedule, whether or not your child attends. This helps us plan for staffing and supplies, so we can’t offer credits for absences. You’ll receive your weekly invoice every Thursday. If you use Autopay, it will process on Monday for the upcoming week. AutoPay will also process additional charges, such as drop-in days or other fees.
How do I get a copy of my payments for taxes or reimbursement?
- Sign in at my.discoverchampions.momentpath.com.
- Go to Manage > People > Transactions > Payment Statement.
- Choose your tax year or set a custom date range, then click “Generate Report.” You can download or print it from there. You can also reach out to Family Support for a tax statement.
Can someone else make payments for me?
Yes! You can add family members as authorized users who can make payments. After receiving the upcoming week’s invoice on Thursday, an authorized user can make a one-time payment before AutoPay is processed on Monday. Just keep in mind that the primary account holder is still responsible for making sure all payments are covered.
Can I pre-pay?
Yes! You or another family member can make a one-time payment after invoices are sent on Thursday and before AutoPay runs on Monday. If you pay more than what’s due, the extra funds will stay on your account as a credit and be applied to future AutoPay payments.
Do you offer tuition discounts or financial assistance?
Yes! Some families can get help paying for care. This might include employer benefits, military programs, or public assistance. To see if your family qualifies, talk to your site director before you enroll. They’ll help confirm eligibility and give you any discount codes, documentation, or authorization numbers you may need.
Need a tax statement?
Email Family Support at Championshelp@kc-edcuation.com. In your email, please include:
- The years you need tax statements for
- The names of the children you want included
- The first and last name of the primary account holder
- Whether you need a summary or a detailed statement
- We’ll get back to you within 72 business hours.
What payment methods do you accept?
You can use a credit card, debit card, or a personal or business checking account. These options work for AutoPay and one-time payments for tuition and fees.
Managing Your Account
Once you’re enrolled, managing your account is simple. Discover Champions helps you keep your family information, school locations, and documents organized in one place.
For step-by-step instructions, visit Discover Champions.
Account and Safety FAQs
Why can’t I sign in to my account?
First, make sure you’re using the same email you used when you signed up. Make sure Caps Lock is off, then try entering your password again. Still having trouble? Click “Forgot Password” to reset it, or call our Family Support team at 800-246-2154. We’re here to help!
How do I sign out?
Click the three dots in the top right corner of any page, then select “Log Out.” That’s it!
How do I add or update authorized pick-ups and emergency contacts?
Go to Manage > People > +New Relationship, add their information, and choose their role:
- Primary Caregiver: This is your main family contact with full access to the account.
- Authorized Pick-Up: This person can pick up your child and will get their own PIN code.
- Emergency Contact: We’ll call them if there’s an emergency, but they can’t pick up your child unless you also add them as an Authorized Pick-Up.
How does check-in and check-out work?
Every authorized adult has a unique PIN code to check your child in and out. Our staff will verify their identity with a photo ID if they haven’t met them yet. Your child’s safety is our top priority.
Can I change my PIN code?
No. PIN codes are assigned individually and can’t be changed or shared. This helps us keep track of who’s picking up which child.
What if my child attends programs at different schools?
No problem! Just register once for each school location. Make sure you use the same email address each time so we can link your accounts. Once that’s done, you can easily switch between schools using Switch Communities in the top-right menu.
What if I have multiple children at different schools?
Register for each school separately using the same email address. We’ll connect your accounts so you can easily switch between schools using Switch Communities.
How do I print or review my enrollment agreement?
Sign in and go to Manage > People > [Child’s Name] > Profile > Scanned Documents. You can view or save any completed forms from there.
What if someone forgets their PIN at pickup?
If an authorized adult does not have or know their individual PIN Code, our staff will ask them to show a government-issued photo ID to verify their identity.
Who to Contact
Contact your Champions location if:
- Your child won’t be attending the program but is on the schedule.
- You don’t know where to drop off and/or pick up your child.
- You have questions about the program.
- You’d like to understand transportation options.
- You’re curious about the food served at Champions.
Contact Family Support at 1-800-246-2154 if:
- You have questions about your bill.
- You need enrollment assistance.
- You need to reset your password.
- You need to update your child’s schedule.
- You have other general questions.
Email ChampionsHelp@kc-education.com if:
- You need to update your subsidy authorization (send authorization via email).
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